Each year we ask our members to tell us what's working, what's missing and how we can better support you.

We start using feedback straight away to improve what we offer (like our workshops, grants and 1-1 support from an Adviser) and strengthen our work to advocate for organsisations through VCSE Voices. We're extremely grateful for our community of members!

Our 2026 Member Survey is now closed for feedback.

What happens with your feedback?

By Tuesday 12 May, the Nova Team will be meeting to review the analysis and discuss how to start implementing feedback.

This helps us to adapt so our work keeps up to date with the priorities and challenges of VCSE organisations across the district. Here are a few examples from the past year:

• Members wanted support around impact measurement & tools
• Since June, we've supported 48 organisations with impact measurement through training on Theory of Change Impact Chains, WELLBY and PAM

• Members needed to access 1-1 support more than before
• In August, we introduced a low-barrier way to get advice at the regular drop-ins at our office

• One member suggested having 'the occasional outdoor event "netwalking" for example'
• We ran our first netwalking session in September, with a brilliant response, and have another planned for June

• Members wanted training on impact measurement (68%), applying for funding (48%) and enterprise development (41%)
• We made these topics the focus of 65% of our workshops

• Members wanted 'support with other forms of income generation apart from grants'
• We offered enterprise support from our Adviser Team and ran workshops on social investment, procurement, crowdfunding, and enterprising

• Members' preferred method of communication was email (87%)
• We focused on using our member mailing list to send you clear, useful information

We look forward to sharing insights from this year's survey!