Since 2022, the Civil Society Group and partners have been working to improve bank account services for charities and voluntary organisations across the UK. This survey will help the Civil Society Group understand the challenges the sector is facing so that they can advocate on your behalf to the respective charity regulators, government, and the banking sector.

Who the survey is for

‍This survey is for anyone with responsibility for managing a voluntary organisation's banking activities. To complete it, you will need to be very familiar with the day-to-day management of your organisation's bank account(s).

COMPLETE THE SURVEY

How to complete the survey

The Civil Society Group would be very grateful if you could complete this survey by 12pm on Wednesday 15 May.

‍They recommend looking over the survey and gathering the information you will need before sitting down to complete it. With all of the relevant information to hand, it should take you about 10-15 minutes to complete. The survey will need to be completed in one sitting - you cannot save it and return to finish it later.

Please feel free to skip any non-required questions that do not apply to your organisation's banking experiences.

There is a free text box at the end (question 29) that you can use to tell us about anything else that is not covered in the survey.

If you work with multiple voluntary organisations (for example, you are a trustee of one charity and a paid staff member at another), please complete the survey with one charity in mind. You can complete the survey multiple times on behalf of different organisations, but please only submit one response per organisation.

The Civil Society Group also encourage you to send this survey to other charities and voluntary organisations in your network. The more responses they receive, the stronger their evidence will be.

How your data will be used

The results of this survey will only be shared in aggregate outside of the organisations listed below. If you give us clear permission to cite your response by ticking "yes" towards the end of this survey, then they may cite your individual response, including quoting any free text responses.

Even if you give permission to cite your response, they will do so anonymously - they will not link your response to the name of your organisation.

If the Civil Society Group want to cite your response and link it to your organisation, they will get in touch with you to discuss this. They will never attribute your response to your organisation without your permission.

Further information

If you have any questions, including about accessibility, please email policy@cfg.org.uk

You can find out more about the Civil Society Group here: https://www.civilsocietygroup.org.uk/

‍You can read about what the Civil Society Group found when they ran this survey in 2022 here: https://navca.org.uk/about-our-policy-work